Huawei B618 FAQs

  • Clients Cannot Access the Internet Properly

Procedure

  1. Check that clients are connected to the Huawei B618 4G Router
  2. Check that the Huawei B618 4G Routeris powered on properly.
  3. Check that the Huawei B618 4G Routeris in a location covered by communication networks and that the signal strength is strong.
  4. Check that the network mode meets the requirement of the local service provider. For details, see Setting the Operator’s Network.
  5. When the Huawei B618 4G Routeris used for Internet access, the Point-to-Point Protocol (PPP) user name and password must be set correctly. Check that the PPP user name and password are correct. For details, see Creating a Network Profile.
  6. If the Dynamic Host Configuration Protocol (DHCP) service is not enabled and the clients are set to obtain IP addresses dynamically, the clients cannot access the Internet. In this case, enable the DHCP service. For details, see DHCP Settings.
  7. Check that the network adapters of the clients are working properly.
  8. Contact your service provider if the problem persists.

 

 

  • Clients Cannot Access the WLAN Properly

Procedure

  1. Check whether there are potential interference sources or shielding objects near the Huawei B618 4G Router. If any, adjust the placement of the Huawei B618 4G Router.
  2. Check and record the settings of the following parameters on the clients and the Huawei B618 4G Router: SSID, Encryption mode, and security key. The service set identifier (SSID) of the clients must be set to ANYor be same as that set on the Huawei B618 4G Router. The encryption mode and the security key on the clients must match those set on the Huawei B618 4G Router. Otherwise, change the settings on the clients.
  3. If the Media Access Control (MAC) address filtering in the wireless local area network (WLAN) is enabled on the Huawei B618 4G Router, check that the MAC addresses of the clients are not in the Deny For details, see Setting WLAN MAC Filtering.

 

 

  • Login IP Address for the Management Page Is Forgotten

Procedure

  1. Restore the default settings.
  2. Enter the following default login IP address: 168.8.1.

 

 

  • WLAN Key Is Forgotten
  • Log in to the management page and obtain the current WLAN key. For details, see Setting the WLAN Key.
  • Restore the default settings. Check the relevant label on the Huawei B618 4G Router to obtain the default WLAN key.

 

  • Multi-Network IP Address Conflict Occurs
    When multiple types of Internet connections are used simultaneously on the client, such as physical network adapter and Wi-Fi, inserting the Huawei B618 4G Routerinto the client may result in IP address conflict across multiple networks.

 

  • Solution: Disable other network devices or disconnect other Internet connections from the client, and then restart Huawei B618 4G Router.

 

 

 

All Website Addresses Entered in the Browser Are Redirected to the Mobile Broadband’s Homepage
When the Huawei B618 4G Router is inserted to a client where other network adapters exist, all websites entered in the browser will be redirected to the Huawei B618 4G Router‘s homepage.

Procedure

  1. Check whether the Huawei B618 4G Routeris accessing the Internet using dial-up connection.
    • If yes, you do not need to address the problem, because in this case all website addresses will be redirected to the Huawei B618 4G Router‘s homepage.
    • If not, remove the Huawei B618 4G Router, or set up a dial-up connection.

 

 

 

  • PPPoE Dialing or Connection Failure

Procedure

  1. Check that the network cable is properly connected.
  2. Make sure that the Ethernet connection mode is correct (automatic mode is recommended).
  3. Make sure that the user name and password are correct (case sensitive), especially differentiating between the letter o and the digit 0. Enter your user name and password to perform the point-to-point protocol over Ethernet (PPPoE) dialing test. If the test fails, contact your Internet service provider (ISP) to check whether the user name and password are correct.
  4. Note that your ISP may have associated your network adapter or router’s physical address (MAC address) to the services provided by your ISP when configuring broadband services for you. For details, see MAC Address Clone.
  5. Check whether the Ethernet network is disconnected. For example, whether the network cable is unplugged during Internet access. If yes, perform the dialup procedure again in 5 to 10 minutes.

 

 

  • What Can I Do If the Network Connection Is Frequently Interrupted?

Procedure

  1. Check the network signal strength. If the signal is weak, move the Huawei B618 4G Routersomewhere with better reception.
  2. Visit other websites to check whether the issue lies within a particular site.
  3. Close all other applications that require network connections.
  4. Contact your Internet service provider if the problem persists.

 

  • What Can I Do If I Cannot Open Web Pages After a Network Connection Is Set Up?

Procedure

  1. Re-set up a dial-up Internet connection.
  2. Check that the computer is not infected with viruses.
  3. Check that the APN user name and password in the profile management settings are correct. For details, contact your Internet service provider.
  4. Check that network connection has not been blocked by a firewall.
  5. Restart your computer, and re-set up a dial-up Internet connection.

 

  • What Can I Do If the Icons That Indicate No Signals and No Service Are Displayed?

Procedure

  1. Check that the Huawei B618 4G Routeris in an area with good reception. For details, contact your Internet service provider.
  2. Check that you have subscribed to network services for your SIM, USIM, or UIM card, and that there is no outstanding balance. For details, contact your Internet service provider.

 

  • What Can I Do If the Network Access Rate Is Low?

Procedure

  1. Check that the Huawei B618 4G Routeris in an area with good reception. For details, contact your Internet service provider.
  2. Check the network standard used by the Huawei B618 4G Router. The available network access rate varies by the network standard. For details, contact your Internet service provider.

 

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